POPI ACT COMPLIANCE POLICY

Introduction:

This ecommerce website is committed to protecting the privacy of its customers and ensuring that personal information is collected, used and disclosed in accordance with the Protection of Personal Information Act (POPI Act) of South Africa. This policy sets out the principles and guidelines for the collection, use and disclosure of personal information.

Definition of Personal Information:

Under the POPI Act, personal information is defined as any information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.

Collection of Personal Information:

We collect personal information from customers when they create an account, make a purchase, sign up for our newsletter, participate in promotions or surveys, or contact us with a query or complaint. The personal information we collect includes names, addresses, telephone numbers, email addresses, payment information, and any other information provided by the customer.

Use of Personal Information:

The personal information collected is used for the following purposes:
• To process and fulfill orders
• To communicate with customers about their orders and to provide customer support
• To improve our products and services
• To send promotional offers and updates about our products and services
• To comply with legal requirements

Disclosure of Personal Information:

We do not sell, trade or otherwise transfer personal information to third parties unless we have your permission or are required by law to do so. We may, however, share personal information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Security of Personal Information:

We take appropriate measures to protect the personal information we collect from unauthorized access, alteration, disclosure or destruction. We use industry-standard encryption technologies to protect sensitive information transmitted online.

Access to Personal Information:

Customers have the right to request access to their personal information held by us. If a customer believes that any personal information held by us is incorrect, they may request that it be corrected.

Changes to this Policy:

This policy may be updated from time to time to reflect changes in our privacy practices. Any changes will be posted on this page, so please check back periodically.

Contact Information:

If you have any questions about this policy or our privacy practices, please contact us at [email protected] or +264 814683570.

Date of Last Revision: 25/02/2023

GDPR COMPLIANCE POLICY

African Leather Creations cc – Swakop Vellies, is committed to complying with the General Data Protection Regulation (GDPR) and ensuring the privacy and protection of personal data for all individuals in the European Union (EU). This policy outlines our commitment to protecting personal data and sets out our obligations under the GDPR.

Definition of Personal Data

Personal data refers to any information relating to an identified or identifiable natural person. This can include information such as names, addresses, email addresses, and telephone numbers.

Collection and Use of Personal Data

African Leather Creations cc – Swakop Vellies will only collect personal data that is necessary for the purposes of providing our services. We will always obtain explicit consent from individuals before collecting their personal data. Personal data will only be used for the purpose for which it was collected and will not be used for any other purposes without the individual’s prior consent.

Storage and Retention of Personal Data

Personal data collected by African Leather Creations cc – Swakop Vellies will be stored securely and will only be kept for as long as it is necessary for the purpose for which it was collected. After this, personal data will be deleted or destroyed in a secure manner.

Data Sharing and Transfer

African Leather Creations cc – Swakop Vellies will only share personal data with third parties where it is necessary for the provision of our services. All third parties are bound by strict confidentiality agreements and are only permitted to use personal data for the purpose for which it was shared. African Leather Creations cc – Swakop Vellies will not transfer personal data to any third parties outside of the EU unless it is necessary for the provision of our services and the third party has adequate protection in place.

Individuals’ Rights

Under the GDPR, individuals have the right to access, rectify, and erase their personal data. They also have the right to restrict or object to the processing of their personal data. Individuals can exercise these rights by contacting African Leather Creations cc – Swakop Vellies.

Data Security

African Leather Creations cc – Swakop Vellies takes the security of personal data very seriously and has implemented appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.

Data Breaches

In the event of a data breach, African Leather Creations cc – Swakop Vellies will notify the relevant authorities and individuals without undue delay and will take all necessary steps to mitigate the consequences of the breach.

Contact Information

If you have any questions or concerns about African Leather Creations cc – Swakop Vellies GDPR Compliance Policy, please contact us at [email protected] or +264 814683570.

This policy was last updated on 25/02/2023.

REFUND AND RETURN POLICY

At African Leather Creations cc, we want to make sure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your purchase, we offer a flexible and fair return policy.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] or +264 814683570. We will provide a replacement or a full refund for the item, at your discretion.

Wrong Item Received

If you receive an incorrect item, please contact us within 3 days of receiving the item at [email protected] or +264 814683570. We will provide a replacement for the incorrect item at no additional cost to you.

Returns for Refund

If you are not completely satisfied with your purchase, you may return the item within 5 days of receipt for a full refund, excluding shipping costs. To initiate a return, please contact us at [email protected] or +264 814683570.
Returned items must be in their original condition, including all tags, packaging, and accessories. We will not accept returns of items that have been worn, used, altered, or damaged.

Refund Processing

Once we receive the returned item, we will process the refund within 21 days. The refund will be credited to the original payment method used to make the purchase. If the original payment method is no longer available, a store credit will be issued.

Exchanges

If you would like to exchange an item for a different size or color, please follow the steps for returns and place a new order for the desired item.

International Returns

For international returns, the customer is responsible for all shipping costs, duties, and taxes. Please note that we cannot issue a refund for any fees charged by the destination country.

Contact Us

If you have any questions about our refund and return policy, please contact us at [email protected] or +264 814683570. Our customer support team will be happy to assist you.

This policy was last updated on 25/02/2023.

SHIPPING POLICY

Introduction:

1. This Shipping Policy outlines the details related to the shipping of products purchased from our ecommerce website. By placing an order, you agree to the terms outlined in this policy.

Shipping Options:

2. We offer shipping to international clients and use a trusted shipping carrier to ensure timely and secure delivery of your purchase. We will provide a tracking number once your order has been shipped.

Shipping Costs:

3. Shipping costs are based on the weight of your order, the shipping destination, and the shipping method selected. Shipping costs will be calculated at checkout and displayed on the order summary before you complete the purchase.

Delivery Time:

4. The estimated delivery time will vary based on the shipping destination and the shipping method selected. We will do our best to provide an accurate delivery time estimate at checkout, but we cannot guarantee delivery dates.

Customs and Duties:

5. International orders may be subject to customs and duties fees. You are responsible for paying fees or taxes that may be due before delivery. We are not responsible for any delays or additional fees caused by customs or duties.

Lost or Damaged Packages:

6. In the event that a package is lost or damaged in transit, we will work with the shipping carrier to resolve the issue and either resend your order or provide a full refund.

Return and Refund Policy:

7. Please refer to our Return and Refund Policy for information on returns and refunds.

Changes to Shipping Policy:

8. We reserve the right to make changes to this Shipping Policy at any time. Your continued use of our website following any changes to this policy will be deemed as acceptance of the changes.
By placing an order on our website, you agree to the terms outlined in this Shipping Policy. If you have any questions or concerns, please contact us.

CUSTOMS AND TAXES POLICY

At African Leather Creations cc, we strive to make the international shipping process as seamless as possible for our customers. However, please note that customers are responsible for paying all applicable duties, taxes, and customs fees associated with their orders.

Duties and Taxes

Duties and taxes are set by the country’s government and are based on the value of the item(s) being shipped, as well as the country they are being shipped to. These fees are collected by the carrier at the time of delivery and are not included in the purchase price of the item(s).

Customers are responsible for paying all applicable duties and taxes for their order. If a customer refuses to pay the duties and taxes associated with their order, the order may be returned to us and the customer will be responsible for all shipping fees associated with the return.

Customs Clearance

Customs clearance is the responsibility of the customer. Customers may be required to provide additional information or documentation to the carrier for customs clearance purposes. This information may include, but is not limited to, the customer’s name, address, and order information.

In some cases, customs may hold an order for inspection, which can delay the delivery time. We cannot control or predict customs hold times and are not responsible for any delays caused by customs.

Return and Refund Policy

At www.swakopvellies.com, we want our customers to be completely satisfied with their purchase. If a customer is not satisfied with their purchase, they may return the item(s) for a refund or exchange within 21 days of receiving their order.
In order to process a return or exchange, customers must first contact us at [contact information]. All items must be returned in their original condition and packaging, along with any accompanying accessories or paperwork.

Please note that customers are responsible for all return shipping fees, as well as any duties and taxes associated with the return. If the return is a result of our error, we will cover the return shipping fees and the cost of the duties and taxes associated with the return.

This Customs and Taxes Policy is subject to change without notice. By placing an order with www.swakopvellies.com, customers agree to the terms and conditions outlined in this policy.

TERMS AND CONDITIONS OF SALE

This website is owned and operated by African Leather Creations cc – Swakop Vellies. The following terms and conditions apply to all purchases made through our website. By using this website and making a purchase, you agree to be bound by these terms and conditions.

1. Product Descriptions

We take all reasonable care to ensure that all details, descriptions, and prices of the products appearing on our website are accurate. However, we do not guarantee that the descriptions, colors, or other content available on the website are error-free, complete, or current.

2. Order Processing

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified as soon as possible.

3. Pricing

All prices are in Namibian Dollars and are inclusive of taxes on goods and services tax (GST). The total cost of your order is the price of the products ordered plus any applicable delivery charges.

4. Payment

We accept payment by DPO Group Gateway. Full payment is required at the time of ordering.

5. Delivery

We use DHL for shipping and the shipping cost will be calculated based on the weight of your order and the delivery destination. Delivery times are estimated and commence from the date of shipping, not the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

6. Refunds and Returns

If you are not completely satisfied with your purchase, we will be happy to offer a refund or exchange. Please see our Return and Refund Policy for more information.

7. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please see our Privacy Policy for more information.

8. Complaints

If you have a complaint about any aspect of our service, please contact us by email at [email protected]. We will do our best to resolve any problems.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Namibia.

10. Changes to the Terms and Conditions

We reserve the right to make changes to the Terms and Conditions at any time. Your continued use of the website following any changes indicates your acceptance of the new terms.

INTELLECTUAL PROPERTY RIGHTS NOTICE

This website, including but not limited to its text, graphics, images, logos, icons, videos and audio, is owned and operated by African Leather Creations cc – Swakop Vellies. The content of this website is protected by copyright, trademark, and other intellectual property rights.

African Leather Creations cc – Swakop Vellies is the owner of all intellectual property rights in the content of this website, including but not limited to trademarks, trade names, logos, designs, text, graphics, pictures, images, data, software, sound files, other files, and their selection and arrangement (the “Intellectual Property Rights”).

You are permitted to use the Intellectual Property Rights only as expressly authorized by African Leather Creations cc – Swakop Vellies. Any unauthorized use may violate copyright, trademark, and other intellectual property laws and may result in criminal or civil penalties.

All product and company names and logos mentioned on this website are the trademarks, trade names, or service marks of their respective owners. No permission is given by African Leather Creations cc – Swakop Vellies in respect of the use of any such brand names, trade marks, logos, or images.

You may not reproduce, modify, copy, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website without the express written permission of African Leather Creations cc – Swakop Vellies .

Any unauthorized use may result in criminal or civil penalties. African Leather Creations cc – Swakop Vellies reserves the right to take all necessary legal action to protect its intellectual property rights.

By accessing this website and using its content, you agree to be bound by these Intellectual Property Rights terms. If you do not agree to these terms, you are not authorized to use this website and its content.

DISCLAIMER

Introduction:

1. This website www.swakopvellies.com is owned and operated by African Leather Creations cc – Swakop Vellies. The content of this website is intended for general information purposes only and does not constitute legal, financial or other professional advice. Visitors to this website should seek independent advice before acting upon any information contained in it.

Disclaimer of Warranties:

2. The information contained in this website is provided “as is” without any representations or warranties, express or implied. African Leather Creations cc – Swakop Vellies makes no representations or warranties in relation to the information contained in this website or the use of this website.

Limitation of Liability:

3. In no event will African Leather Creations cc – Swakop Vellies be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, business interruption, loss of data or other intangible losses arising out of or in connection with the use of this website.

External Links:

4. This website may contain links to external websites. African Leather Creations cc – Swakop Vellies is not responsible for the content of those external websites and does not endorse the views expressed within them. The inclusion of external links does not imply any endorsement by African Leather Creations cc – Swakop Vellies.

Content Accuracy:

5. While African Leather Creations cc – Swakop Vellies takes reasonable care to ensure that the information contained in this website is accurate, African Leather Creations cc – Swakop Vellies does not warrant its accuracy, completeness, reliability or suitability. The information contained in this website is subject to change without notice.

Governing Law:

6. This Disclaimer is governed by and construed in accordance with the laws of Namibia. Any dispute arising in connection with this Disclaimer shall be subject to the exclusive jurisdiction of the courts of Namibia.

Changes to Disclaimer:

7. African Leather Creations cc – Swakop Vellies reserves the right to modify or update this Disclaimer at any time and will update the Disclaimer accordingly on this website.

Contact:

8. If you have any questions about this Disclaimer, please contact us at [email protected] or +264 814683570.

This Disclaimer was last updated on 25/02/2023.